A colleague recently paid me a huge compliment. She was direct, professional and clear. We had a conversation and she was trying to tell me some important information, but she told me that I had cut her off. How in the world is this sort of feedback a compliment?
My colleague was demonstrating behavior consistent with an organizational culture that fosters respect for individuals. She demonstrated skilled communication when it was difficult and by doing so, showed what authentic leadership is all about (AACN Standard for a Healthy Work Environment). She maintained a duty to herself by keeping her dignity intact and letting me know that my actions were not respectful (ANA Code of Ethics). She focused on the professional and did not make it personal.
She believed enough in an ethical climate at work – one that respects open honest communication – that she took a chance and called me on my behavior. To me, this feedback is an enormous compliment. My colleague trusted me and valued my role on the team enough to give me feedback that could help me in the future.
At the time of our conversation, I thought I was skillfully keeping her focused, but I was wrong. I didn’t mean to be, but clearly I was rude. Thankfully she had enough courage to help me see what I had done.
May is a busy time at Clarian. We are preparing for a large influx of newly graduating nurses. My recent experience made me think about what impact each of us will have on our new colleagues.
Will we embrace them and be intentional about our healthy work environment? Can we count on each other to be accountable when our behavior is not consistent with an ethical climate at work? I for one am grateful to colleagues who believe enough in me to give me opportunities to grow.
Lucia D. Wocial, PhD, RN
Clarian Health Nurse Ethicist
To be a registered nurse at Clarian, visit Registered Nursing Position Indiana.
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