Pediatric Critical Care Nurse Jobs

This past week I have had the opportunity to be “on the other side of the bed” so to speak. I have had a dear family member hospitalized in a local competitor hospital. One always goes through a variety of emotions during this time: anxiety, fear, uncertainty, sadness, and to a degree helplessness. There is also a realization that there is truly a feeling of vulnerability associated with leaving someone you love in the care of strangers.

I have been truly impressed at the customer service of the other hospital. Not only by the nursing staff, but by each person I have encountered - from housekeepers to security guards. It is such a comfort when you are having all of the emotions that I previously mentioned. They will never know how much it has meant to me. It is also a lesson reinforced. While I am so grateful for all of them, it strikes me that most of them do not know that I am watching and listening from perhaps a different point of view than most customers might be, that of another care provider.

I know that first impressions mean so much... both positive and negative. While we always tend to think collectively of good impressions as “those nice people at that place,” we are always left with a strong memory of a bad experience. One bad apple does indeed ruin a bunch. I always strive to treat the patients I care for as if they were my family members. I tell my orientees that they need to picture that parent or grandparent at the bedside as if they were their own, and to treat them as such. To humanize everything we do is essential. It really does come down to treating people they way we would like to be treated. Every once in a while, though perhaps not in the way we would have asked for, a lesson comes along to reinforce that.

Tracy

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